I can't log in. How do I retrieve my username & password?
Please see the section 'Logging in, out & Password Reset' in the 'Installation & User Guide' section above.
I can't hear the other party
Check your sound volume, mute settings and whether you are able to hear other sounds, such as videos playing in the browser, etc. If the sound is erratic, see the section about Requirements and Network above.
The other party can't hear me
Please check your microphone or headset first. You could use a tool such as Sound Recorder or your audio settings in your operating system to test sound input. If the sound is erratic, see the section about Requirements and Network above.
The call quality is poor
Please refer to the Requirements & Network section above
I would like to enable operating system-level notifications of calls
Please follow the video instructions below:
How much data does Telviva VoIP use?
VoIP calls use under 1MB per minute.
With 1GB you should be able to make over 16.5 hours worth of calls.
Acknowledgents
Thank you to @scruzmusic on freesound.org for their public-domain audio samples
I couldn't find my answer here. How do I contact support?
You are welcome to contact Telviva Support on the following channels
Use the chat in the bottom right of our telviva.co.za site.
Use the form on the Contact Page of our telviva.co.za site.
Telviva Mobile
Car Kits
To make a new call using Telviva mobile:
Car kits act in various ways. Telviva Mobile is compatible with Bluetooth and wired services, but there are some limitations.
If you had synced your contacts with the car, the additional contacts(Google, Telviva Shared, etc) won’t display on the car screen, since only names stored natively on the device are synced.
Outgoing calls will be made using the device's SIM card unless it is set (Android only) to always make calls using Telviva Mobile
Truecaller
There are known issues with Truecaller presenting the wrong name to the user. Telviva Mobile passes the correct name into CallManager. If Truecaller is enabled as your dialler, that notification goes to Truecaller. It seems to ignore the name we pass and does a lookup of some sort in their own database with a sloppy match.
So the short extension codes match arbitrary other Truecaller users.
We discovered that if you go into the Truecaller app and tap the “i” button next to the call, there is a little pencil by the name and you can correct it.
Having done that, it will show the corrected name.
You can also go to Settings > Apps&Notifications > Truecaller and turn off “Phone app”. However, when incoming calls came in, Truecaller still overlays a caller ID display, but without any name.
Our advice is to disable Truecaller in order to have a better experience with Telviva Mobile.
Android 10 Considerations
Android 10 requires additional permissions to wake up from doze when receiving incoming calls. Below is a video that runs through the permissions required for Android 10 to function correctly.
How much data does Telviva VoIP use?
VoIP calls use under 1Mb per minute.
With 1Gb you should be able to make over 16.5 hours worth of calls.
Acknowledgements
Props to @scruzmusic on freesound.org for their public-domain audio samples.
I couldn't find my answer here. How do I contact support?
You are welcome to contact Telviva Support on the following channels
Use the chat in the bottom right of our telviva.co.za site.