How to Reset Your Telviva One / Mobile Password

Definitions & KPIs

• Success Metric: The user completely recovers access independently, and the active Unified Communications interface launches without errors.

• System Benchmark: The automated recovery email should arrive in the user's mailbox within a few minutes under standard mail server conditions.
  
  

Overview / Summary

This article explains how to reset your Telviva One / Mobile (Your Google credentials or LDAP) when you can't recall your login details. This process is used for both hosted platforms and helps you securely regain access to your communication tools, saving you from relying on risky workarounds like physical notes.

Frequently Asked Questions (FAQ)

What is the Telviva One / Mobile password Reset?

It is an automated self-service security workflow designed to safely verify your identity and let you create a new security key. Honestly, forgetting your credentials is an incredibly common support ticket, so there is absolutely nothing to be embarrassed about! Using this flow is a million times better than keeping a post-it note stuck to your screen for anyone to take a sneak peek at.

Why should I use this specific process?

It keeps your account fully secure while keeping the experience simple. The recovery process is exactly the same for both hosted platforms, meaning you follow the uniform steps whether you are working from a desktop or a mobile endpoint.

The Reset Process

Phase 1: Submitting the Request

• Open your standard web or desktop login window.

Description: This screenshot displays the default application login page with username and key fields.

• Just right below the main blue LOG IN button, look for and click on the link that says 'FORGOT PASSWORD)'.

• When you click here, the system will immediately direct you to a dedicated confirmation page.

• Enter the email name that is associated with your telephone line. In most setups, this is identical to what you would normally use as your login name.

Description: This screenshot shows the recovery input screen prompting for your account identity details.

• Click the SUBMIT button to trigger the verification email.
  
  
  

Phase 2: Verifying the Safe Link & Creating a New Key

• If the address or phone number you entered is valid in our system, a success confirmation screen will appear.

Description: This screenshot confirms that an automated password recovery message has been dispatched to your email.

• Give it a few minutes depending entirely on your specific email system. You will receive an automated confirmation message containing a link to the site where you can enter your new account keys.

• Security Checkpoint: You have probably been drilled by security teams never to blindly click on links embedded in an email! Let's do a safe manual check first: simply hover your mouse cursor over the link.

• Look at the bottom-left corner of your web browser window and verify that the link path starts exactly with: https://one.telviva.com/reset-password?token=%.

• Ensure that the link continues with a series of unique security characters and finishes cleanly with: 0&forceLogout=true.

• Verifying these elements indicates that it is an entirely safe link, which will open up a secure portal where you can enter your new (Your Google credentials or LDAP).

Description: This screenshot shows the final 'Reset Password' portal containing input fields for matching security keys.

• Enter your new key into both fields and click RESET.

• Thereafter, navigate right back to your primary login page and enter your email along with your newly created password.

• The system will grant you access immediately, and your UC interface will pop up on your screen.

Troubleshooting & Support

Addendum

• UC Interface: Unified Communications Interface—the main software dashboard screen where all your calling, messaging, and system features reside.

• (Your Google credentials or LDAP): The secure authentication values and identity keys used to log in and access your corporate profile safely.